Shipping Policy

OnPointCasino.com, operated by OnPoint Administration LLC, is a digital sweepstakes gaming platform. The vast majority of Platform activity — including Gold Coin purchases, Sweeps Coins gameplay, and cash prize redemptions — involves exclusively digital delivery. As a result, this Shipping Policy applies only in the limited circumstances described below.

1. Digital Delivery — Standard Operations

The following Platform items are delivered digitally and are not subject to any shipping terms:

• Gold Coins: Credited instantly to your account upon successful payment processing.
• Sweeps Coins: Issued digitally to your account at the time of qualifying purchase or promotional event.
• Cash Prizes: Disbursed electronically via ACH bank transfer or approved e-wallet to your verified account. Standard processing time is 1–5 business days after approval.

No physical goods are sold or shipped in connection with standard Platform operations. There are no shipping fees associated with Gold Coin purchases or prize redemptions.

2. Physical Prizes — Giveaways and Special Promotions

From time to time, OnPointCasino.com may offer special giveaways, sweepstakes promotions, or contests in which physical prizes are awarded. These may include items such as branded merchandise, electronics, apparel, gift items, or other tangible goods. The following shipping terms apply exclusively to the receipt of physical prizes:

2.1 Eligibility and Winner Selection

Physical prizes are awarded to winners selected through legitimate sweepstakes drawings or other lawful promotional methods as described in the applicable Official Giveaway Rules. Winners must complete identity verification (KYC) and confirm eligibility before any physical prize is shipped. Winners must provide a valid U.S. shipping address. P.O. Boxes are not accepted for physical prize shipments.

2.2 Shipping Scope

Physical prizes are shipped to addresses within the contiguous United States only, unless otherwise specified in the applicable giveaway rules. We do not ship physical prizes internationally or to U.S. territories unless explicitly stated in the specific promotion's rules.

2.3 Shipping Costs

Shipping costs for physical prizes awarded through Platform giveaways are covered by OnPoint Administration LLC. Winners are not responsible for standard shipping costs. Any applicable customs duties, import taxes, or fees for shipments outside standard domestic zones (if applicable) are the responsibility of the recipient.

2.4 Shipping Carriers and Timeframes

Physical prizes are shipped via reputable carriers (UPS, FedEx, USPS, or similar). Standard delivery timeframes are 7–14 business days from the date the winner's address is confirmed and all eligibility requirements are met. Tracking information will be provided to the winner via their registered email address once the shipment is dispatched.

2.5 Unclaimed Prizes

If a winner does not respond to prize notification within 14 days, the prize may be forfeited and an alternate winner may be selected. If a physical prize is returned to us as undeliverable due to an incorrect address provided by the winner, we will make one additional delivery attempt. If the prize is returned a second time, it will be forfeited.

2.6 Damaged or Lost Shipments

If you receive a physical prize that is damaged in transit, contact us at support@onpointcasino.com within 5 business days of delivery with photos of the damage and original packaging. If tracking information confirms a shipment is lost in transit, contact us at support@onpointcasino.com so we can initiate a carrier claim. OnPoint Administration LLC is not responsible for delays caused by the shipping carrier, weather, or circumstances beyond our control.

3. Address Accuracy

Winners are solely responsible for providing a complete and accurate shipping address. OnPoint Administration LLC is not responsible for shipments that are delayed, lost, or undeliverable due to an incomplete or incorrect address. If you need to update your shipping address before your prize has been dispatched, contact us immediately at support@onpointcasino.com.

4. Prize Taxes

Winners are solely responsible for all federal, state, and local taxes associated with physical prizes. For prizes valued at $600 or more, we may be required to issue a Form 1099 or other tax documentation. Winners will be notified if tax documentation is required.

5. Questions

For questions about prize shipping or a specific giveaway, contact us at: support@onpointcasino.com