Refund Policy

This Refund Policy governs all purchases made on OnPointCasino.com, operated by OnPoint Administration LLC. Please read this Policy carefully before making any purchase. By completing a purchase on the Platform, you acknowledge that you have read and agree to this Policy.

1. Gold Coin Purchases — General Policy

All Gold Coin package purchases are final and non-refundable except as expressly stated in this Policy. Gold Coins are a virtual currency purchased for entertainment purposes only and have no monetary value. Because Gold Coins are a digital item that is delivered and available for use immediately upon purchase, we generally do not offer refunds once a transaction has been completed.

2. Eligible Refund Circumstances

We will issue a full refund in the following limited circumstances:

• Technical error: You were charged but Gold Coins were not delivered to your account due to a verified technical failure on our end.
• Duplicate charge: You were charged more than once for the same transaction due to a processing error.
• Unauthorized transaction: You did not authorize the transaction and report it to us within 7 days of the charge appearing on your statement. We may require verification before processing a refund for an unauthorized transaction claim.
• Account ineligibility discovered post-purchase: If we determine after a purchase that you were ineligible to use the Platform (e.g., located in a restricted jurisdiction at time of purchase due to a geolocation error), we will refund the purchase.

3. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• You changed your mind after completing the purchase
• Gold Coins have been partially or fully used for gameplay
• You no longer wish to use the Platform
• Your account was suspended or terminated due to a violation of our Terms of Service
• You failed to complete KYC verification (Gold Coins remain in your account pending verification)
• More than 30 days have passed since the original transaction date

4. Sweeps Coins — No Purchase Required

Sweeps Coins are issued as free promotional currency and are not purchased directly. As such, Sweeps Coins are not subject to this Refund Policy. Sweeps Coins have no cash purchase value and cannot be refunded, exchanged, or transferred.

5. Prize Redemptions

Once a Sweeps Coins redemption request has been approved and funds have been disbursed, the transaction is final and cannot be reversed. If you believe there has been an error in a prize disbursement, contact us at support@onpointcasino.com within 14 days of the disbursement date.

6. How to Request a Refund

To request a refund, contact our support team within 30 days of the original transaction:

• Email: support@onpointcasino.com
• Subject line: Refund Request — [Your Username] — [Transaction Date]
• Include: Your registered email address, transaction ID or date, amount charged, and reason for refund request

We will acknowledge your request within 1 business day and provide a resolution within 5 business days. If your refund is approved, it will be credited to your original payment method within 5–10 business days, depending on your bank or card issuer.

7. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or card issuer. Unauthorized or fraudulent chargebacks may result in immediate account suspension and may be referred for further investigation. If you have initiated a chargeback and wish to resolve the matter directly, contact us at support@onpointcasino.com.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to the Platform. Continued use of the Platform after changes are posted constitutes acceptance of the revised Policy.

9. Contact Us

For refund inquiries or questions about this Policy, contact us at: support@onpointcasino.com